Mask FAQsQ - can I buy directly from SPORTMASK, and how much are your masks?A - We do not sell direct, so you must go through a retailer. You can e-mail us for a quote on a Pro Custom mask.Q - If a retailer does not have the model I want in stock, how long does it take to get a mask?A - At this point we are at about 8 weeks for delivery time.Q - If I order a mask, can I get extra vent holes?A - Our retail masks come with a set number of vent holes as shown on our site. Additional vent holes can be cut as a custom item. Additional charges may apply. Please check with your retailer.Q - Can I get a mask painted in a solid red, blue, purple etc.?A - We offer any colour under the sun. Additional charges may apply. Please check with your retailer.Q - My local store does not carry SPORTMASK. Where can I buy one?A - There is a full list of retailers on our website. They all ship internationally on a daily basis.Q - What exactly is ProGlass?A - ProGlass a special grade fibreglass specific to our needs. There are several grades of fibreglass made, from cheap low quality to high grade. We choose to use the higher grade material.Q - Is the mask covered under warranty if it breaks from a shot?A - We have tested our masks to the limit and can easily tell if a product is defective or if it has been damaged by negligence. If you whip your mask against the wall, it will not be covered. To crack a mask, you must be hit with an extremely hard shot. If you are hit with an extremely hard shot without injury, the mask has done its job properly. Please take some time to download our testing video. The Video shows our Ricochet being tested without failure under a normal playing condition. However, if you send a damaged mask back and it broke under normal usage, it will be replaced, no questions asked. We would not repair anything damaged. We take protection very seriously and take zero chances. If your mask is damaged, it gets cut in half and thrown in the garbage.Q - Are cages supposed to dent? Are dented cages covered under warranty?A - Denting plays a HUGE part in overall safety. Our logic, is to follow the same method used in the automotive industry and the "crumple zone." The crumple zone has become industry an standard for safety. The front end of the car is designed to crumple upon impact, absorbing the majority of the impact's energy. Even though the front end is demolished, you walk away with your life. We think that is a fair trade for something that can be replaced. The cage on a mask acts much like a crumple zone. Can we make cages that do not dent? Absolutely. We have resources to metals that are mind blowing as far as strength goes. However, a cage that does not dent transfers energy straight back to the brain. We choose safety above and beyond anything else. Dented cages are not covered under warranty.Always remember, the cost of replacing the cage is peanuts compared to the cost of replacing your head. |